Privacy Policy

Last updated: April 2025

1. Who We Are

Synex AI Labs ("we", "us", "our") is an AI automation agency operating in South Africa. We provide business process automation, AI chatbot development, API integration, and document processing services to businesses.

For any privacy-related queries, contact us at: admin@synexailabs.com

2. Information We Collect

When you submit an enquiry through our website contact form, we collect the following personal information:

• Full name
• Email address
• Company name and industry
• The service you are enquiring about
• Any additional information you provide in the message field

We also collect standard technical data through our website hosting provider (Vercel), including IP addresses, browser type, and pages visited. This data is used solely for security and performance monitoring.

3. Why We Collect Your Information

We collect your personal information for the following purposes:

• To respond to your enquiry and provide the service you requested
• To communicate with you regarding your project or proposal
• To send you a confirmation of your enquiry submission
• To maintain records of client interactions for service delivery

We do not collect personal information for any purpose other than those listed above.

4. How We Store Your Information

Your submitted information is stored securely in Airtable, a third-party cloud database service. Airtable complies with industry-standard security practices including encryption at rest and in transit.

We retain your personal information for as long as is necessary to fulfil the purpose for which it was collected, or as required by applicable law. If you request deletion of your data, we will action this within 30 days.

5. Who We Share Your Information With

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Airtable — for secure data storage
• Resend — for sending email confirmations
• Vercel — our website hosting provider

All third-party providers are bound by their own privacy policies and data protection obligations.

6. Your Rights Under POPIA

As a data subject under POPIA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to the processing of your personal information
• Lodge a complaint with the Information Regulator of South Africa

To exercise any of these rights, contact us at admin@synexailabs.com.

7. Cookies

Our website does not use tracking cookies or advertising cookies. We only use essential technical cookies required for the website to function correctly.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at admin@synexailabs.com.